Tipsy Parties – User Terms & Conditions
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the Tipsy Parties website(s), booking portals and related services (together, the “Platform”). The Platform facilitates bookings between customers (“Users”) and independent third‑party bartenders and event service providers (“Service Providers”).
By using the Platform, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Platform.
These Terms do not govern the provision of bartending or event services themselves. Those services are supplied by Service Providers under a separate contract between you and the Service Provider.
2. About Tipsy Parties
Tipsy Parties operates an online booking, coordination and payment platform that connects Users with Service Providers across the UK.
Tipsy Parties does not itself provide bartending, hospitality or event services.
Tipsy Parties acts as a booking intermediary and, where applicable, as agent for Service Providers. Tipsy Parties does not assume responsibility for the performance, outcome or quality of any services provided by Service Providers.
Correspondence address: 483 Green Lanes, London, N13 4BS
Contact email: [email protected]
3. Booking Process
A booking is confirmed once you receive a written booking confirmation from Tipsy Parties setting out the agreed details.
You are responsible for checking booking confirmations carefully and notifying us promptly of any errors.
4. Pricing and Payments
4.1 Prices are quoted and confirmed through Tipsy Parties and may reflect Service Provider rates, negotiated arrangements, platform fees and other applicable charges.
4.2 Payments are collected via third-party payment processors. Tipsy Parties does not itself provide regulated payment services.
4.3 Customer payments are collected by Tipsy Parties as intermediary and, where applicable, as agent on behalf of Service Providers, and are distributed to Service Providers on their behalf, less any applicable platform, administration and support fees retained by Tipsy Parties.
4.4 Tipsy Parties retains a platform, administration and support fee for facilitating bookings, coordination, payment processing, technology access and related services.
4.5 Payment breakdowns may be provided on request. Customers will receive confirmation of the total amount paid.
4.6 Taxes are applied in accordance with applicable law. Any taxes due are included in the total price shown unless otherwise stated.
5. Cancellations and Fees
5.0 Any platform, service, administration, booking, technology, coordination or payment processing fees charged by Tipsy Parties relate to costs incurred upon booking and are non-refundable except where required by law.
5.1 Platform, administration and processing fees become payable once a booking is made and relate to access to the Platform, quotation, coordination, payment processing, third-party transaction fees, technology costs and administrative support.
5.2 Platform fees are non-refundable in the event of cancellation, except where Tipsy Parties chooses to waive or refund them as a goodwill gesture.
5.3 Current cancellation fees are:
• more than 10 days before the scheduled start time: a £20 platform fee;
• 10 days or less before the scheduled start time: all applicable platform and administration fees plus the Service Provider’s fee for the booking.
5.4 Any refund relating to the provision of services is the sole responsibility of the Service Provider.
5.5 Tipsy Parties may, at its discretion, refund or waive its own platform fee as a goodwill gesture. This does not constitute acceptance of liability for the services.
6. Service Providers
6.1 Service Providers are independent contractors who trade on their own account.
6.2 When you make a booking, you enter into a direct contract with the Service Provider for the provision of services.
6.3 Service Providers are solely responsible for performing the services, service quality and suitability, compliance with licensing and legal requirements, maintaining appropriate insurance, and handling service complaints and service-related refunds.
6.4 Tipsy Parties does not supervise, direct or guarantee how services are performed.
7. No Employment or Partnership
Nothing in these Terms creates an employment relationship, partnership, joint venture or franchise between Tipsy Parties and any Service Provider.
Service Providers do not act as our employees, agents or representatives when providing services to you.
For the avoidance of doubt, nothing in these Terms creates a relationship of principal and agent between Tipsy Parties and any Service Provider in relation to the delivery of services.
5. Booking Process
A booking is confirmed once you receive a written booking confirmation from Tipsy Parties setting out the agreed details.
You are responsible for checking booking confirmations carefully and notifying us promptly of any errors.
6. Pricing and Payments
6.1 Prices are quoted and confirmed through Tipsy Parties and may reflect Service Provider rates, negotiated arrangements, platform fees and other applicable charges.
6.2 Payments are collected via third‑party payment processors. Tipsy Parties does not itself provide regulated payment services.
6.3 Customer payments are collected by Tipsy Parties as intermediary and, where applicable, as agent on behalf of Service Providers, and are distributed to Service Providers on their behalf, less any applicable platform, administration and support fees retained by Tipsy Parties.
6.4 Tipsy Parties retains a platform, administration and support fee for facilitating bookings, coordination, payment processing, technology access and related services.
6.5 Payment breakdowns may be provided on request. Customers will receive confirmation of the total amount paid.
6.6 Taxes are applied in accordance with applicable law. Any taxes due are included in the total price shown unless otherwise stated.
7. Cancellations and Fees
7.0 Any platform, service, administration, booking, technology, coordination or payment processing fees charged by Tipsy Parties relate to costs incurred upon booking and are non‑refundable except where required by law.
7.1 Platform, administration and processing fees become payable once a booking is made and relate to access to the Platform, quotation, coordination, payment processing, third‑party transaction fees, technology costs and administrative support.
7.2 Platform fees are non‑refundable in the event of cancellation, except where Tipsy Parties chooses to waive or refund them as a goodwill gesture.
7.3 Current cancellation fees are:
• more than 10 days before the scheduled start time: a £20 platform fee;
• 10 days or less before the scheduled start time: all applicable platform and administration fees plus the Service Provider’s fee for the booking.
7.4 Any refund relating to the provision of services is the sole responsibility of the Service Provider.
7.5 Tipsy Parties may, at its discretion, refund or waive its own platform fee as a goodwill gesture. This does not constitute acceptance of liability for the services.
8. Complaints
Complaints relating to the services provided must be directed to the Service Provider. Tipsy Parties may assist informally but does not adjudicate disputes or determine fault.
9. Access to the Venue & Site
You are responsible for ensuring that Service Providers have safe, timely and unrestricted access to the site or venue for the duration of the booking. This includes, where applicable:
• obtaining any required permissions, passes, permits or approvals;
• arranging suitable parking, unloading or drop‑off access;
• ensuring access routes are clear and safe; and
• covering any associated costs.
Unless agreed otherwise in advance, Service Providers can typically only attend venues with vehicular access suitable for standard vehicles (not 4×4 or specialist access only). If your venue has restricted access, limited parking, pedestrian‑only zones, controlled estates, security gates or other access constraints, you must notify us in advance so this can be assessed.
Failure to provide accurate access information, or failure to ensure reasonable access on arrival, may result in delays, reduced service or class time, or cancellation of the booking. In such circumstances, refunds are not guaranteed and platform and Service Provider fees may remain payable.
10. Set‑Up and Clear‑Away Time
Each booking includes up to 30 minutes for set‑up and 30 minutes for clear‑away time.
If, due to circumstances beyond the Service Provider’s control, including but not limited to restricted access, unavailable parking, long carry distances, venue layout, security procedures, stairs, lifts, or delayed entry, the set‑up and clear‑away cannot reasonably be completed within this time, any additional time required may be deducted from the booked service or class duration.
To help ensure the full service time you have booked, we strongly recommend notifying us in advance if:
• the venue is difficult to locate;
• reserved parking within approximately 100 yards is unavailable;
• there is no designated unloading or drop‑off area;
• the service location is more than a short walk from the unloading point; or
• access involves multiple flights of stairs, lifts, security checks or restricted zones.
Where access issues materially impact delivery, refunds are not guaranteed and applicable platform and Service Provider fees may remain payable.
11. Safety, Working Conditions & Non‑Solicitation
11.1 Safety and Working Conditions
You are responsible for ensuring that the venue and working environment are safe, lawful and suitable for the services to be provided. This includes providing a reasonable working environment free from harassment, abuse, intimidation, unsafe conditions or illegal activity.
If, in the reasonable opinion of a Service Provider, conditions at the venue are unsafe, unlawful or materially different from those described at the time of booking, the Service Provider may refuse to commence or may withdraw from the booking. In such circumstances, platform and Service Provider fees may remain payable and refunds are not guaranteed.
11.2 Non‑Solicitation
You agree that you will not, whether directly or indirectly, solicit, engage, employ, contract with, accept services from, or otherwise deal with any Service Provider introduced to you through the Platform other than through Tipsy Parties.
This restriction applies:
• during the booking process;
• for the duration of any engagement arranged via the Platform; and
• for a period of twelve (12) months following the completion, cancellation or termination of the booking.
This restriction applies whether contact is made directly, indirectly, through a third party, via social media, messaging platforms or otherwise, and whether or not payment is offered or made.
If you breach this clause, you acknowledge that this would cause loss to Tipsy Parties that may be difficult to quantify. Tipsy Parties therefore reserves the right to:
• immediately terminate or suspend your access to the Platform without refund;
• retain any platform or administration fees paid; and
• recover reasonable losses suffered as a result of the breach.
Nothing in this clause prevents a Service Provider from declining or ending an engagement in accordance with their own terms or applicable law.
12. Force Majeure and Service Disruption
Tipsy Parties shall not be liable for any delay, disruption or failure in performance caused by events beyond its reasonable control, including but not limited to acts of God, extreme weather, accidents, transport disruption, governmental or regulatory action, venue closures, utility failures, illness, or security restrictions.
Where such events affect a booking, Tipsy Parties may assist with rearrangement or communication but does not guarantee refunds unless received from the relevant Service Provider.
13. Restrictions on Use
You may only use the Platform lawfully and must not misuse systems, data, content or access rights.
13. Alcohol and Licensing
Alcohol may be included as a complimentary courtesy depending on the Service Provider and booking type. Tipsy Parties does not sell alcohol. Licensing compliance, including any Temporary Events Notice requirements, remains the responsibility of the customer and Service Provider.
14. Intellectual Property
All intellectual property in the Platform and branding remains the property of Tipsy Parties or its licensors.
15. Limitation of Liability
15.1 Tipsy Parties does not provide bartending or event services and excludes liability for the acts, omissions, performance or conduct of Service Providers to the maximum extent permitted by law.
15.2 Tipsy Parties does not guarantee any particular outcome, experience, enjoyment level or result from services arranged via the Platform.
15.3 Any liability of Tipsy Parties, if established, is limited to the platform fee paid for the relevant booking.
Tipsy Parties excludes liability for services provided by Service Providers to the maximum extent permitted by law. Any liability is limited to the platform fee paid for the booking.
16. Governing Law
These Terms are governed by the laws of England and Wales.
17. Changes to Terms
17.1 Tipsy Parties may update these Terms from time to time. Updated Terms apply to future bookings only.
17.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.3 Tipsy Parties may assign or transfer its rights and obligations under these Terms without affecting your rights.
Tipsy Parties may update these Terms from time to time. Updated Terms apply to future bookings only.